HELP CENTER & ANSWERS

Frequently Asked Questions

Get quick, authoritative answers on cross-border customs paperwork, thermal logging telemetry, rate tenders, and dispatch operations.

CUSTOMS & LOGISTICS FAQS

General Freight & Operations Answers

To ship freight across the US-Canada border, you require a Commercial Invoice, Bill of Lading (BOL), Customs Invoice, and Packing List. Maple Freight System automatically processes PARS (Pre-Arrival Review System for Canada-bound cargo) and PAPS (Pre-Arrival Processing System for US-bound cargo) codes prior to dispatch.

Yes. All refrigerated reefer units feature microprocessor telematics that log trailer temperatures every 15 minutes. Shippers can access real-time thermal records and automated alerts via our Shipper Portal to verify FDA FSMA compliance throughout transit.

Standard FTL transit time between our Toronto, ON hub and Chicago, IL terminal is 12 to 14 hours including automated border clearance at the Detroit-Windsor or Sarnia-Port Huron crossings. Expedited team driver transit can achieve delivery in under 10 hours.

Fuel surcharges are calculated weekly based on official US Department of Energy (DOE) and Freight Transportation Association diesel index benchmarks, maintaining 100% pricing transparency.

Frequently Asked Questions

General Freight & Operations Answers

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